Do you want to reduce churn, increase profitability, and have happier customers?
Then download my free ebook:
The customer service guide for startups
By Pawel Janiak

A look inside the ebook

The customer service guide for startups is a collection of 53 actionable customer service tips. It was put together to help solo entrepreneurs and small teams up their customer service game. Whether you're in the consumer business, SaaS, or B2B, this guide has advice that will help you make your customers happier.

Who this guide is for

  • Entrepreneurs
  • Small business owners
  • Startup enthusiasts
  • Growth hackers
  • Community managers
  • Social media managers
  • Digital strategists

What you'll learn

Find out why even small businesses should use a CRM system. Learn how putting in 101% worth of effort will help you avoid losing someone as a customer forever. Discover why you are making nuanced mistakes that you don't recognize but are putting your customers off. Figure out how being your customers' champion ensures reliability. Prevent your team from ruining your brand's reputation. And much more...


I'm Pawel Janiak, and I am a software developer living in Johannesburg, South Africa. I work remotely for a Ruby on Rails development company called Unboxed Consulting.

I used to operate Opinyon, a platform that helped consumers find the brands with the best customer service, and a place for companies and their customers to resolve disputes before things turned ugly.

I also maintain an open source community platform called Mybema and run a YellowPages type directory for Mobile Chat Groups. If you like startups, business models, or software, consider leaving your email address in the form above.